Introduction

JPC Plant and Safety is committed to providing high-quality, accessible training sessions.
Understanding that plans can change, we offer the following cancellation policy to accommodate
our participants’ needs while ensuring the efficient allocation of resources.

1. Cancellation by Participant

• More than 5 days before the course start date: Full refund, minus a 15% administrative fee.
• 2 to 3 days before the course start date: Eligible for a 50% refund of the course fees.
• Less than 2 days before the course start date: No refund. However, participants may transfer their registration to another individual or to a future course date within the next 12 months, subject to availability.

2. Transfer Policy

– Transfers

Requests for transfers to another course or individual must be made in writing at least 3 days before the course start date. Transfers are subject to a 5% administrative fee.

– Substitution

Participants may substitute another person in their place without incurring any fees, up to 2 days before the course start date. The substitute must meet any prerequisites for the course.

3. Cancellation by JPC Plant and Safety

– Course Cancellation

JPC Plant and Safety reserves the right to cancel any course due to insufficient enrolment, instructor illness, or unforeseen circumstances. In such cases, participants will be notified as soon as possible and given the option to either transfer to another course or receive a full refund.

4. Non-Refundable Fees

Deposits and Administrative Fees: All deposits and administrative fees are non-refundable, except in the case of course cancellation by JPC Plant and Safety.

5. Exceptional Circumstances

In cases of illness, family emergency, or other unforeseen circumstances, participants may request an exception to the policy. Such requests must be made in writing and supported by documentation. Decisions are at the discretion of JPC Plant and Safety.

6. Notification and Processing

Notification: All cancellations and transfer requests must be submitted in writing via email to
Jpcplantandsafety@outlook.com.

Refund Processing: Refunds will be processed within 30 days of receiving the cancellation notice, using the original payment method.

7. Contact Information

For any questions regarding this cancellation policy or to submit a cancellation or transfer request, please contact:

• Email: Jpcplantandsafety@outlook.com
• Phone: 087 9879757

8. Policy Amendments

JPC Plant and Safety reserves the right to modify this cancellation policy at any time. Participants will be notified of any changes.

Effective Date: 2nd of February 2024